This week it just so happens we’ve got lots of small, but very very cool, features rolling out; 13 brand new, slick features specifically requested by you.

Here are the top 6:

1. Please welcome, Gravatar!

Gravatar is this really nifty service which allows you to host your profile picture in one place and tie it to your email address. This means that sites and services, such as Zendesk, can ask Gravatar for the profile picture tied to a given address.

So when your customers sign up for a Zendesk account or email your Zendesk, they won’t have to upload a new picture if they have a profile image uploaded on Gravatar.com. If a profile picture is manually uploaded, we’ll use that instead of the Gravatar image.

The best part of this? You don’t have to lift a finger to make it work, it’s pretty much magic!

2. Suspended ticket notifications

Admins can now set up digest emails about tickets that have recently been suspended. It’s super simple to set up, just go to Settings > Tickets and you’ll see a section called “Suspended Ticket Notification.”

From here, you can specify how often the digests should be dispatched. Note that if there are no suspended tickets, we’re not going to send you a blank email every 10 minutes .

Once you’re settled on a frequency, add the email addresses you would like to notify in the text area – separating them out by commas. Depending on the frequency you define, we’ll check for suspended tickets and alert all those in the email list you provided if we find any.

3. See who’s been subscribing and voting on your topics

Agents with moderator privileges are now able to see who is subscribed to a forum or a topic.

They can also see who voted.

Simply click on the numbers, and you’ll be shown a detailed list of who subscribed or voted.

4. Admins can now change a public comment to private

So you’ve made a big mistake and accidentally put something into a public comment that you shouldn’t have, but you don’t want to ruin your audit trail by deleting the ticket, right?

Admins can now change public comments to private to cover up life’s little blunders.

Due to the sensitive nature of this, there are a few restrictions:

• This is an irreversible process. Once a public comment is made private, it may not be switched back.
• The email notifications that went out will remain as such, and it’s not possible for us to “undo” sent emails.
• Private comments may not be made into Public comments.

So, use with a little bit of caution.

5. Prettier layouts

We’ve improved the appearance of two areas.

Firstly, our Views have seen a small enhancement to keep them looking nice and modern.

We’ve also improved how “pre” and “code” markup renders in forum topics.

6. Agents can select to tweet a Twicket URL on-demand

Previously, only Admins could make the choice of including a Twicket URL in outgoing Tweets. Agents never had the choice, but now they do.

To let your Agents choose whether to include the Twicket URL in outgoing Tweets or not, simply go to Settings > Channels > Twitter and uncheck the following option in the “General settings” tab:

Now, your agents can choose ad-hoc when they want to include the URL:

There are a ton of other little tweaks we’ve made as well.

• Profile pictures may now be included in API calls
• Profile pictures may also be set via Remote Authentication
• Requester names may now be set via the Mail API
• Closed tickets can now be added to forums
• Agents can use Zendesk placeholders in all ticket interfaces
• Fully customize just about anything you want using liquid markup

Go here to get the whole kit and caboodle of new features.