Tip of the week: queue management in Zendesk
Wouldn’t it be helpful to have a guide that generally outlines the best ways to manage your queue of tickets?
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Rewards and recognition: happy employees, happy customers
It’s always been my philosophy that you get happy customers through happy employees
...read more »The good, the bad, and the ugly: the impact of customer service
Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced
...read more »Tip of the week: notifying external email addresses
Many of you LOVE triggers and the quick and the easy ticket management it allows you to setup and automate, as well as the email notifications it allows you to send
...read more »Zendesk API 101: increasing the capability of your Zendesk
Maybe you love Zendesk, but want to customize the look and feel to your brand. You’re not alone. In fact, most of our customers reach a point where they want to get the most out of their Zendesk and the solution is the Zendesk API
...read more »Customizing your Zendesk – best practices for UX, part 3
In part 3, we’ll take an in-depth look at how certain customizations are actually done on the back end. That’s right, we’re getting into the nitty-gritty of HTML, CSS, and JavaScript!
...read more »Does good customer service really matter?
With the help of Dimensional Research, we conducted a study to understand the value of good customer service. The results back up what we’ve been saying for a long time: providing great customer service can pay dividends that are far-reaching and long-lasting
...read more »Acting on customer satisfaction feedback
Customer satisfaction isn’t just another number on an impressive-looking report. By taking the time to analyze your satisfaction ratings
...read more »Community tip: queuing up overnight tickets
When things are busy, like first thing in the morning, support teams may rely on colleagues outside of the customer service organization to help solve tickets. The key is finding an easy way to help
...read more »Bring your own device (BYOD)
Today, virtually everything that used to tie us to our desktops can be done on a smartphone or tablet, from signing a sales contract to responding to customer inquiries. Increasingly, companies are allowing
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