A few weeks ago, Adrian McDermott, our VP of Engineering, unleashed Zendesk Voice on an unsuspecting Twilio Conference audience. Thankfully, Alexis Finch (@agentfin) of Graphite Mind was there to visually capture the beauty of Adrian’s diction.
For those who don’t know, Zendesk Voice is a way to set up a call center in minutes, or accept phone calls directly in your existing Zendesk help desk. Phone calls are still the overwhelmingly preferred customer support method for consumers, meaning that you need to get over your faux-phonophobia ASAP. Many of our customers already record their call interactions as tickets in Zendesk, but we wanted to make it even easier, so we integrated voice into Zendesk including recording and transcription.
Not interested in the technical details? Adrian has you covered:
“You set up a number in Zendesk. A customer calls the number…Rainbows and unicorns[makes twirling motion with right hand]…Your phone rings.”
Voila. This illustrated guide should fill in the rest: