No matter the medium, a picture has always been worth a thousand words. And these days, a picture’s worth is more accurately estimated in the millions, especially when it comes to help desk software and customer support.
This is why we are happy to announce ScreenSteps Desktop for Zendesk, which allows Zendesk users to quickly capture screenshots, annotate images, and author support knowledge base articles that can be posted directly to Zendesk forums. ScreenSteps Desktop for Zendesk dramatically improves the effectiveness and clarity of your knowledge base.
A useful part of any help desk is a knowledge base because it decreases the volume of customer support requests by enabling users to find answers on their own, before submitting a ticket.
A successful knowledge base can also:
- Save your organization time and money
- Provide consistent and accurate information to your customers and support staff
- Keep customers thrilled with your product or service
However, simply implementing a knowledge base isn’t enough; it has to provide clear and correct content that is easy to consume. If it doesn’t, your customers will just skip it all together.
This is where ScreenSteps comes in.
Adding screenshots to your knowledge base articles is an easy way to provide more clarity to articles and ultimately improve the effectiveness of your knowledge base.
Click to learn more about ScreenSteps Desktop for Zendesk.
