Mobile devices aren’t just for phone calls, SMS, and emails anymore. As our latest infographic illustrates, the percentage of adults who use their mobile devices for online browsing has more than doubled in the last three years. These users are making purchasing decisions through mobile browsing–comparing prices and gathering product info. With customers engaging with your company via the mobile web comes the need to be ready to deliver great, fast customer service.
Today, we’re rolling out a new mobile customer portal interface to help our customers give their customers a beautifully simple self-service experience through the mobile web. The mobile customer portal is browser-based, so it works on any device, anytime, anywhere, and is optimized for a self-service community base.
Learn more about Zendesk’s customer self-service
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<img title="Zendesk Infographic" src="https://zd-assets.s3.amazonaws.com/images/blog/Infographic/ZD-ONLINEANDONTHEGO.jpg" alt="" width="615" />
<pre><em>Image originally posted on <a href="http://www.zendesk.com/blog/self-service-for-mobile-consumers">Zengage, The Zendesk Blog</a></em>[/html]