Christmas comes early this year. Last weekend we launched a bunch of new features in Zendesk, whereof two will make it even easier for you to connect Zendesk to your own legacy systems or other cloud services.
First of all we’ve introduced Targets. Targets gives you the ability to fire off external events directly from within your workflow. Say for example that you want to update your accounting system every time a ticket is resolved. Now you can. We’ve populated your Zendesk with a couple of predefined Targets and more will follow. One of them is a Clickatell target, which allows you to send SMS messages with ticket updates. Another one is a Twitter Target, that allows you to push status updates to a Twitter account. And you can create your own custom targets too that fires off http-requests to internal or external systems. Read more about targets in our support forums.
Other new features include the ability to nest macros and custom fields in categories. And to bulk import users via CSV. More details here.
Remember to stay on top of new features coming to your help desk in a steady stream by subscribing to our RSS feed of announcements and important information.