Great customer service starts… in bed?
If your first conscious thought in the morning is, “Where’s my phone?”—you’re not alone. Mobile phone and tablet usage is on the rise
...read more »Tag Archives: infographic
The good, the bad, and the ugly: the impact of customer service
Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced
...read more »Bring your own device (BYOD)
Today, virtually everything that used to tie us to our desktops can be done on a smartphone or tablet, from signing a sales contract to responding to customer inquiries. Increasingly, companies are allowing
...read more »Customizing Your Zendesk – best practices for UX, part 2
In Part 2 of our Customizing Your Zendesk series, we look at how some of our customers organize, design, and manage their self-service support content to enable users to find what’s relevant for them
...read more »Customizing your Zendesk – best practices for UX, part 1
Recent studies show that 91% of customers would prefer to search a knowledge base for answers–if it meets their needs
...read more »Infographic: surviving the tech-challenged public
IT service professionals have to deal with questions from customers that cover the entire spectrum of technical knowledge
...read more »Infographic: giving back
Whether it’s donating funds to causes such as economic development or education, promoting a socially conscious workplace, or supporting the local community, people want the companies that they do business with to give back in one form or another
...read more »Infographic: feedback fatigue
Feedback is an invaluable resource for brands. Instead of relying on their own perceptions, it gives a concrete sense of how the company is actually performing
...read more »Infographic: loyalty rewards
Loyalty rewards has something of a double meaning. Most people think of it as a marketing tool that encourages people to become repeat customers
...read more »Infographic: complaining ain’t easy
Complaining: your customers are doing it in public forums and they want you to respond. It can seem malicious, and at times it might be. But ignoring them is not the best course of action
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