Tag Archives: infographic

The good, the bad, and the ugly: the impact of customer service

Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced

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Bring your own device (BYOD)

Today, virtually everything that used to tie us to our desktops can be done on a smartphone or tablet, from signing a sales contract to responding to customer inquiries. Increasingly, companies are allowing

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Happy New Year!

One of our biggest accomplishments in 2012 was launching the new Zendesk, which included a sleek new interface, innovative features, and a visionary application framework called Zendesk Apps

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Infographic: surviving the tech-challenged public

IT service professionals have to deal with questions from customers that cover the entire spectrum of technical knowledge

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Infographic: giving back

Whether it’s donating funds to causes such as economic development or education, promoting a socially conscious workplace, or supporting the local community, people want the companies that they do business with to give back in one form or another

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Infographic: feedback fatigue

Feedback is an invaluable resource for brands. Instead of relying on their own perceptions, it gives a concrete sense of how the company is actually performing

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Infographic: loyalty rewards

Loyalty rewards has something of a double meaning. Most people think of it as a marketing tool that encourages people to become repeat customers

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Infographic: complaining ain’t easy

Complaining: your customers are doing it in public forums and they want you to respond. It can seem malicious, and at times it might be. But ignoring them is not the best course of action

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Infographic: improvements in search for more Intelligent self-service

Recent studies tell us that more and more customers prefer self-service over contacting a support agent; and as the below infographic illustrates, a whopping 91% say they would use a knowledge base if it met their needs

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Infographic: instaservice – customer service gets speedy and social

With the rise of social media and the transformation to a sound-bite driven information society, instant gratification has become the norm

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