Zendesk empowers every member of your organization with the ability to offer timely customer support. Your front line support group can escalate tickets requiring engineering attention directly to developers, who can then engage with your customers. Just as it’s important to carefully document customer issues in the history of a ticket, it’s equally important to document all related code changes that solved them.
We’re happy to announce that Beanstalk, a popular Git and Subversion hosting solution, now offers the first ever native source code control integration with Zendesk. Developers using Beanstalk and Zendesk together can now link support tickets to related source code changes. By using keyword commands when committing new code to Beanstalk, a developer can link code commits to Zendesk tickets, assign tickets to different Zendesk users, and even automatically solve the ticket — all from a single command. In Zendesk, each commit that is linked to a Zendesk ticket will provide a private comment on the Zendesk ticket with a link back to the commit details in Beanstalk. Additionally, all commits in Beanstalk will be marked with a link to the corresponding Zendesk ticket. From Zendesk or Beanstalk, users have access to the entire activity history related to any support issue, down to the lines of code that solved it.
Zendesk integration is available today across all Beanstalk plans.