Tip of the week: building a thriving Help Center

Customers want to help themselves. They are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. In a recent survey, 67% of respondents said they prefer self-service over speaking with a representative. And a whopping 91% said they would use a company’s online knowledge base to meet their customer service needs.

The latest tip of the week is actually 6 tips designed to help you build an all-in-one knowledge base, community, and customer portal. Better known as the Help Center.

Read 6 tips for building a thriving Help Center