If you can take support calls away from your computer, anywhere, anytime, is your call center really a call center?
The newest tip of the week is very simple to carry out yet it focuses on fundamentally changing the way people think about how a call center functions. Flipping one switch can make it possible for a customer support rep to take customer calls from a cell phone, far away from a computer.
Learn how you can take support calls from a taxi, your living room or just about anywhere else in the forums.
