All customers are important, but every business has their VIPs: maybe it’s a big account, maybe it’s the paid users on your freemium product, or maybe you just want to make sure tickets from some people get a bit more visibility. One of the most powerful things that Zendesk empowers you to do with tickets is to use triggers to route them to the right people and groups as they come in. Using this feature can help ensure that tickets from your VIPs go to the right place.
User and Organization tagging is an invaluable tool for doing this better, and one that you should definitely consider using if you aren’t already! The latest tip of the week shows you how.