Comments on: When Support Tickets Turn into Projects

By: Richard Colwill

Richard Colwill — Thu, 07 Jun 2012 12:16:00 +0000

What’s happening with integration with the NEW BaseCamp?

By: Tweets that mention When Support Tickets Turn into Projects -- Topsy.com

Tweets that mention When Support Tickets Turn into Projects -- Topsy.com — Fri, 11 Feb 2011 02:30:26 +0000

[...] This post was mentioned on Twitter by Mike Erickson, Bob Carroll. Bob Carroll said: RT @mikeerickson: When Support Tickets Turn into Projects http://t.co/BdiMY37 #Basecamp #zendesk [...]

By: Kate

Kate — Wed, 15 Sep 2010 15:19:31 +0000

I agree with Fabio. We are using this feature but its sort of worthless if you cannot send an assignee to Basecamp that becomes the person responsible for the todo and notifies them. Otherwise they aren't aware its even been created.

By: fabio

fabio — Wed, 23 Jun 2010 15:51:24 +0000

Can you push an assignee from ZenDesk to BaseCamp. So that basecamp assigns Who's responsible? rather then anyone ?

By: Marketing Company

Marketing Company — Mon, 14 Dec 2009 08:16:07 +0000

How does a marketing company use this feature to help keep track of user requests? Right now we use basecamp messages to do that. But there are no priorities etc.

By: Graham Robson

Graham Robson — Sun, 04 Oct 2009 09:56:23 +0000

WoW – you must have been working on this already! I see that the Basecamp target has been expended to enable creating To-Do List as well as messages. The create To-Do List works a treat!

The create message and add comments as To-Do Items are also great. Just need to add a variable into the target Message & To-Do ID's and we'd be complete.

Well done, Thanks, Graham

By: Graham Robson

Graham Robson — Sat, 03 Oct 2009 10:59:51 +0000

I agree with Jamie that the possibilities run deeper than just the message push to target. Although this is useful in support of a method to automatically notify, via a message, to manually set-up a To-Do List.

To expand on Jamie's scenario, the ability to create a new Project or To-Do list & To-Do List Item dynamically from a ZD Ticket. A target would well with this, to push latest comments, but you'd want these to go against a To-Do List Item.

By: Jamie Brammer

Jamie Brammer — Wed, 30 Sep 2009 08:40:43 +0000

Hey Alexander… great to hear from you again… keep up the good work.

Yes the ideal thing for us would be to map the ticket to a To-Do list… where ticket subject is the To-Do list name, and perhaps even just the ZenDesk URL for the ticket in the List description… sure it would be great to port over all the comments into the List description but then we’ve also got files, images etc. in ZenDesk that our developers would still need access to.

By: Alexander Aghassipou

Alexander Aghassipou — Tue, 29 Sep 2009 22:22:42 +0000

Jamie,

Long time since…

So, instead of creating a message in a project you would like a todo list (with all ticket comments) created for the project, correct?