Zendesk for Microsoft Dynamics CRM 2011

Today, we’re excited to announce yet another CRM integration: Zendesk for Microsoft Dynamics CRM 2011 which will be joining our other CRM offerings including Salesforce and SugarCRM!

At Zendesk, we believe in a connected organization. With sales and support as cornerstones of any organization, it is essential for both teams to have a holistic view of your customers and for your organization to closely track all customer interactions throughout the customer lifecycle.

Zendesk for Microsoft Dynamics CRM provides a two-way help desk integration with new functionality that gives organizations a more accurate view of their customers, from sales to support, from within a single system. Because Microsoft Dynamics CRM and Zendesk customer views are available via both platforms, organizations can choose their preferred platform, making it easier than ever to stay up to date with all customer interactions.

Here’s what your agents can do with the new two-way integration between Zendesk and Microsoft Dynamics CRM 2011:

  1. Easily access, filter and update Zendesk tickets directly in the CRM
  2. View relevant customer data from the CRM on Zendesk ticket pages and user profiles
  3. Apply CRM analytics tools to your Zendesk ticket data for more robust reporting

In short, it funnels critical sales and support information into a single view and closes the loop between your teams, so your organization gets the best of both worlds with one easy-to-setup integration.

Learn more here!

  • http://www.neteffects.com.au/ help desk

    You never really fail to surprise us with new ideas.  This is definitely something to look forward too.

  • Tim.Fitzpatrick

    Could you tell me if Zendesk also integrates with Microsoft Dynamics CRM Online?

  • Eric Shen

    Hi Tim, yes the integration is specifically for Microsoft Dynamics 2011 Online and later.

  • Eric Shen

    Hi Tim, yes the integration is specifically for Microsoft Dynamics 2011 Online and later.

  • Julie

    Does Zendesk work with an on premise installation of Dynamics CRM 2011?

  • http://www.zendesk.com/ Zengage Editor

    Hi Julie,

    Not yet, but this is on our road map! The best way to stay up-to-date is to subscribe to this forum post: https://support.zendesk.com/entries/21448143-Zendesk-for-Microsoft-Dynamics-CRM-2011-Getting-Started

  • Zishe

    Will updating a contact/user name in ZenDesk push that update to Dynamics CRM?

  • http://www.zendesk.com/ Zengage Editor

    Hi Zishe,
    Updating a contact/user name in Zendesk will not push that update to Dynamics CRM. There is no user synching between the systems with the out
    of the box solution, but one of our other integration partners (Podbox – http://www.zendesk.com/apps/podbox )
    can help with that (assuming you are using Dynamics CRM online).