Great customer service starts… in bed?
If your first conscious thought in the morning is, “Where’s my phone?”—you’re not alone. Mobile phone and tablet usage is on the rise
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Tip of the week: changing bad satisfaction ratings to good
The latest tip of the week will show you how addressing bad satisfaction ratings and giving your customers the option of changing their ratings can help you turn negative into a positive
...read more »Zen U. and the College of Customer Happiness is coming to a city near you!
Zen U. is a FREE day of training, customer service best practices, and networking.
...read more »Knowledge bases and forums: what’s the difference and does it matter?
Customers today expect to be able to come to your website and discover the information they’re seeking on their own and even to engage with their peers in your support community
...read more »Tip of the Week: ensuring a timely response to customers
It’s important for everyone in the customer service industry to keep their response times as quick as possible
...read more »Understaffed and extra busy? Here’s how to keep your cool
There are going to be days when you don’t have enough customer service staffing to meet demand
...read more »Why having new employees answer support tickets could be the best thing your company ever did
You’ve heard the same mantra from every VP of sales for the past decade: “Everyone is in sales.” Today, there’s a new mantra inside fast-growing startups
...read more »More great user groups coming!
Zendesk is hitting the road, bringing user groups and training to cities around the country
...read more »Global customers, regional donations
The introduction of Zendesk’s Starter plan last year was the start of something really great. When customers sign up, they get a
...read more »Three hidden reasons why good people provide bad service
On Wednesday, May 1, we’re presenting an excellent new Zen Masters Webinar: Three hidden reasons why good people provide bad
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