Comments for Zendesk http://www.zendesk.com Just another WordPress weblog Fri, 10 Feb 2012 04:49:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on S*** Support Agents Say by Kerry http://www.zendesk.com/blog/bleep-support-agents-say#comment-31186 Kerry Fri, 10 Feb 2012 04:49:00 +0000 http://www.zendesk.com/?p=21909#comment-31186 Absolutely awesome and funny. Keep making these kinds of videos, our entire office was on the floor. Our CEO heard us laughing, came out, watched the video and couldn't stop laughing himself. Absolutely awesome and funny. Keep making these kinds of videos, our entire office was on the floor. Our CEO heard us laughing, came out, watched the video and couldn’t stop laughing himself.

]]> Comment on Tip of the Week: Use Problem and Incidents to Organize and Speed Up Your Support by Dave, Zengage Editor http://www.zendesk.com/blog/tip-of-the-week-use-problem-and-incidents-to-organize-and-speed-up-your-support#comment-31180 Dave, Zengage Editor Thu, 09 Feb 2012 22:07:00 +0000 http://www.zendesk.com/?p=3471#comment-31180 Hi Lloyd, Tasks are for tickets that turn into a "to-do" item for agents. We often use them internally to assign fixes to our front-end developers, such as typos, broken links and so forth. In addition to the usual assignee and priority fields, tasks include a "due date." Let me know if you have any other questions! - Dave Hi Lloyd,

Tasks are for tickets that turn into a “to-do” item for agents. We often use them internally to assign fixes to our front-end developers, such as typos, broken links and so forth. In addition to the usual assignee and priority fields, tasks include a “due date.”

Let me know if you have any other questions!
- Dave

]]> Comment on Tip of the Week: Use Problem and Incidents to Organize and Speed Up Your Support by Lloyd Dewolf http://www.zendesk.com/blog/tip-of-the-week-use-problem-and-incidents-to-organize-and-speed-up-your-support#comment-31179 Lloyd Dewolf Thu, 09 Feb 2012 21:14:00 +0000 http://www.zendesk.com/?p=3471#comment-31179 I came looking for info on what "Tasks" are in Zendesk and that was the one ticket type not described :( I came looking for info on what “Tasks” are in Zendesk and that was the one ticket type not described :(

]]> Comment on S*** Support Agents Say by Sagar Patel http://www.zendesk.com/blog/bleep-support-agents-say#comment-31177 Sagar Patel Thu, 09 Feb 2012 19:31:00 +0000 http://www.zendesk.com/?p=21909#comment-31177 So true.. So true..

]]> Comment on New Release of GoodData for Zendesk: Twice the Help Desk Data, More Analytics by 1976Hoosiers http://www.zendesk.com/blog/gooddata-for-zendesk-twice-the-help-desk-data#comment-31173 1976Hoosiers Thu, 09 Feb 2012 07:11:00 +0000 http://www.zendesk.com/?p=14738#comment-31173 where is the actual webinar? is there an archive somewhere? where is the actual webinar? is there an archive somewhere?

]]> Comment on S*** Support Agents Say by Aaron http://www.zendesk.com/blog/bleep-support-agents-say#comment-31170 Aaron Thu, 09 Feb 2012 00:34:00 +0000 http://www.zendesk.com/?p=21909#comment-31170 We laugh because its TRUE We laugh because its TRUE

]]> Comment on Integrating With Highrise CRM by Dave, Zengage Editor http://www.zendesk.com/blog/integrating-with-highrise-crm#comment-31169 Dave, Zengage Editor Thu, 09 Feb 2012 00:05:00 +0000 http://www.zendesk.com/?p=15039&isalt=0#comment-31169 Hi Jake, I filed a ticket about this and support should get back to you soon. Thanks! Hi Jake,

I filed a ticket about this and support should get back to you soon. Thanks!

]]> Comment on Integrating With Highrise CRM by Jake http://www.zendesk.com/blog/integrating-with-highrise-crm#comment-31167 Jake Wed, 08 Feb 2012 23:11:00 +0000 http://www.zendesk.com/?p=15039&isalt=0#comment-31167 I have setup my Highrise integration twice now and cannot seem to get it to work the way Zendesk describes. As you can see I see the Highrise widget is in the bottom right and corner, but it does not look up anyone or any company. If I type in a persons name that I know is in my Highrise and click search it opens up a new window with Highrise and directs me to the contact that I searched for, but I don't know how that helps me? I have setup my Highrise integration twice now and cannot seem to get it to work the way Zendesk describes. As you can see I see the Highrise widget is in the bottom right and corner, but it does not look up anyone or any company. If I type in a persons name that I know is in my Highrise and click search it opens up a new window with Highrise and directs me to the contact that I searched for, but I don’t know how that helps me?

]]> Comment on Amsterdam Meetup by Raoul Zaal http://www.zendesk.com/blog/amsterdam-meetup#comment-31162 Raoul Zaal Wed, 08 Feb 2012 11:44:00 +0000 http://69.20.70.155/private/?p=155#comment-31162 Hey there, any chance of a new Meetup to be scheduled in the coming weeks/months? Is there a Dutch user group around? Hey there, any chance of a new Meetup to be scheduled in the coming weeks/months? Is there a Dutch user group around?

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