Contact: Tiffany Apczynski, PR Manager
ZENDESK PUTS THE POWER OF CUSTOMER ENGAGEMENT IN THE HANDS OF ANDROID USERS WITH NEW MOBILE APP
SAN FRANCISCO, CA. (June 9, 2010) – Today Zendesk, the online solution that reinvents how companies support and engage with their customers, announced the availability of an Android(TM) application for Zendesk. Now, any support agent with an Android-powered phone who uses Zendesk can take advantage of managing support tickets directly from their mobile device. Zendesk customers can download the new application from the Android Market(TM) for free starting today.
“Responding to customer support needs is an around-the-clock responsibility,” said Mikkel Svane, CEO of Zendesk. “As part of our goal to give businesses easy ways to engage with their customers in real-time, we made it a priority to create specially designed Zendesk applications for mobile phones. This way agents can respond to customers on the go and managers or business owners have visibility into what their customers are saying no matter where they’re at.”
Zendesk for Android joins the existing iPhone app that customers have been enjoying since April with more than 10,000 downloads in the first week alone. The Zendesk mobile applications give agents the same visibility into their company’s ticket activity as they would using Zendesk on a desktop or laptop. Zendesk customers can view, update, and create new support tickets from their phones as well as easily configure ticket fields and add comments with the touch friendly applications.
“The Zendesk for Android app is great, I can view and respond to my tickets from my phone wherever I am, ” said Daniel Strauss of Groupon. “The clean, simple interface makes it very easy to just pick up and use.”
To learn more about Zendesk for Android, visit: http://www.zendesk.com/android.
To learn more about Zendesk for iPhone, visit: http://www.zendesk.com/iphone.
Zendesk is reinventing how companies support and engage with their customers. Founded in 2007, Zendesk was built on the idea that providing great customer support should be as easy as buying a book online. Zendesk features smart product design that enables companies to effortlessly get started and focus on responding quickly to the needs of their customers. Zendesk is designed to be easy to use, making complex training and support manuals obsolete. This means support teams can be up and running in less than 30 minutes. Find out how Twitter, msnbc.com, Denver Broncos, Lonely Planet, and SAP have used Zendesk to step up their customer experience. Learn more at www.zendesk.com.
Android and Android Market are trademarks of Google Inc.