SAN FRANCISCO– March 8, 2012 – Zendesk, the proven cloud-based help desk software provider, today announced its availability on Amazon’s popular Kindle Fire tablet. Using Kindle Fire, companies will have the same visibility into Zendesk customer service activity as they would from desktop browsers, allowing them to easily view and manage requests while on the go.
This extends Zendesk’s mobile strategy by providing the greatest flexibility for customer support agents to easily view, update and manage support requests anytime, from anywhere. With more than 100,000 Zendesk mobile app downloads, the presence of mobile applications for business purposes is proving to be a powerful force that cannot be ignored.
“Kindle Fire is quickly growing to become the most popular Android tablet on the market. The tablet went from a zero to 14 percent market share in just three short months after its release,” said Adrian McDermott, Zendesk’s Vice President of Product Management and Engineering. “We pride ourselves on staying abreast of the hottest mobile trends and want to be present on the most popular devices.”
Zendesk’s mobile applications give agents the same visibility into their company’s customer service activity as they would from the online interface – allowing them to easily view and manage tickets while on the go, no matter the source – including Twitter and Facebook. Zendesk customers can search, view, update, and create new support requests from their Kindle Fire. Companies can also use pre-defined responses to an organization’s most commonly asked questions, alleviating agents from having to type out lengthy responses on their tablet.
Zendesk for Kindle Fire provides the following key capabilities:
– Access to the support activity that matters most. Now up to three views of the must urgent support requests can be pinned to the Zendesk dashboard, allowing immediate visibility into priority support issues, such as requests that have been deemed urgent or unanswered.
– Attach pictures of the product that is causing issues and attach them to the support activity thread, greatly increasing the speed in which a customer support issue can be resolved.
– Search your Zendesk for relevant support inquiries, users and forum posts from a unified search interface.
Zendesk customers can download the new application from Amazon’s Appstore for Android for free.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.