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Web-based Help Desk Software Provider Zendesk Secures $19 Million
Third Round of Funding Led by Matrix Partners to Fuel Accelerating Growth
San Francisco, CA. December 7, 2010 – Zendesk, a web-based help desk software provider, today announced that the company has closed $19 million in Series C financing. Matrix Partners led the third round investment, with investors Benchmark Capital and Charles River Ventures returning to participate. Zendesk previously raised more than $6.5 million, bringing total capital raised to more than $25.5 million. Building upon its position as a pioneer in web-based customer support software, the new funding will be used to further accelerate the growth of Zendesk, as well advance its mission to fully democratize the help desk.
From its inception, Zendesk has brought innovation to the help desk. Its web-based customer support software allows companies to instantly deploy, simplify the process and strengthen the effects of their customer service and support.
“Zendesk is the help desk solution created for the way that companies and consumers really communicate today,” said Mikkel Svane, CEO of Zendesk. “The overwhelming worldwide adoption of the product confirms just how important customer engagement is for any new product or service offering.”
Today at Dreamforce 2010, Zendesk also announced a tighter integration with Salesforce, allowing uninterrupted customer relationships across sales, marketing and customer service and support. The new offering also enables deeper reporting integration by leveraging Salesforce’s strong reporting capabilities. For more information, refer to “Zendesk Enriches Customer Relationships from Sales to Support with New Salesforce Integration.”
As part of the new relationship with Matrix Partners, Zendesk will add Dana Stalder, general partner at Matrix Partners, to the board of directors. Mr. Stalder brings experience from eBay, Netscape and Paypal to Zendesk and currently sits on the boards of companies including QuinStreet, Polyvore and Zong. Mr. Stalder joins Peter Fenton of Benchmark Capital and Devdutt Yellurkar of Charles River Ventures on the Zendesk board.
“Having worked with a number of e-commerce companies, I’ve seen how critical customer support can be on the Web. Zendesk has combined both a simple, straightforward help desk with innovation that allows companies to hear their customers across multiple channels —email, phone, or even Twitter,” said Mr. Stalder. “It’s unusual to see a young company making such an impact on businesses worldwide.”
“Zendesk is happy to have Dana and Matrix Partners join our all-star team of board members,” continued Mikkel Svane. “We’re looking forward to gaining from the experience Dana has brought to cutting-edge companies. We have massive changes lined up for 2011, pushing the envelope for customer service innovation whilst expanding our global footprint.”
Zendesk also provides mobile applications for iPhone, Android and BlackBerry to allow support agents to respond to tickets on the go. With more than 50,000 downloads, Zendesk for iPhone is the most widely used customer support app available for iPhone.
Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. The company serves more than 25,000 businesses large and small, including Groupon, MSNBC, Twitter and Rackspace Cloud. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer support. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.