It does not matter if you use ours or offer up yours. When it comes to integrating extras into your help desk, the possibilities are endless. Zendesk allows you to easily extend the functionality of your help desk with confidence by playing nice with the ecosystem of apps you are already using. Explore some of our favorite extras here and see how they allow Zendesk to do even more.
Zendesk targets, or push updates, allow you to send notifications to external destinations (targets). Examples of targets are Campfire rooms, Twitter accounts, Clickatell or generic URL’s.
Now the favorite app that you are used to using on your desktop is available for your favorite mobile devices.
Our SSO integrations allow users to log into your help desk with credentials from the directory services listed.
Some widgets are invisible such as the custom CSS widget which allows you to add your own CSS classes and properties to your helpdesk for further customization.
Get easy access to tickets with the Zendesk Notifier »»
Android developers can embed a mobile dropbox in their app »»
Creates JIRA issues from Zendesk tickets and keep the communication on the two in sync »»
Push tickets from Zendesk to Basecamp as comments or todos, to qualify, plan, assess and discuss feature requests »»
Look up the contact details of your customers in Batchbook »»
Push status updates to your Campfire account.
Add a Campfire chat room to your help desk for live chat support »»
Send out SMS text messages to cell phones and pagers directly from a Zendesk ticket event using a Clickatell account »»
Single sign-on with Django, a high-level Python Web framework that encourages rapid development and clean, pragmatic design »»
For web sites using Drupal users logged into your site are automatically logged into your Zendesk-powered help desk »»
Send out instant message notifications on ticket updates via AIM, Yahoo!, Jabber, GTalk, and Windows Live Messenger.
Fluid is a “site specific browser” for OS X, which allows users to create a standalone browser for Zendesk »»
Use Freshbooks to save time and increase billing accuracy by billing your clients per incident directly from Zendesk »»
Route Get Satisfaction community comments to Zendesk for topics that require private attention or internal escalation »»
Track time on tickets in Zendesk and submit your data directly to Harvest »»
Look up contact details in Highrise and add notes to contacts on-the-fly »»
Get easy access to tickets with the Zendesk Notifier »»
iPhone developers can embed a mobile dropbox in their app »»
Send out proactive support information and/or service related newsletters with Mailchimp »»
Allow users to log in to your help desk with an OpenID account »»
Use Paglo to automatically link hardware and software to Zendesk requesters when receiving new tickets.
This Rails gem provides native remote authentication support and is a elegant way of implementing SSO in Rails »»
Look up contact details from Salesforce on ticket requesters in Zendesk.
See Zendesk tickets for contacts or companies in Salesforce »»
Bring your instructions, tutorials and guides directly to your Zendesk help desk with Screensteps Live »»
Display Tactile CRM user information on ticket requesters with Tactile CRM »»
Push help desk updates and ticket information to a Twitter account »»
Authenticate and populate users with an Active Directory resource »»
Record time against trouble tickets and send that data directly into Xero, MYOB, Quickbooks, Kashflow or Sassu for your billing requirements »»
Push help desk updates and ticket information to a Yammer account »»
Analyze and work with your tickets using the prebuilt YouCalc on-demand analytics solution.
Integrate a personal performance widget for agents in the Zendesk interface »»