Strong Enough for Enterprise. Simple Enough for Everyone.
Zendesk is the proven cloud-based help desk that is the fastest way to enable great customer service. More than 25,000 customers in 140 countries trust Zendesk with their most valuable asset: their customers. Larger support teams that use Zendesk have been asking for more features that afford a greater level of customization and security, and now we've got them.
Introducing Zendesk Enterprise
Our new Enterprise plan helps sophisticated organizations deliver exceptional customer service through increased security, customization and workflows that support greater efficiency for large or distributed teams. With the Enterprise plan, you'll also receive 24x7 priority support with guaranteed response times to ensure your success at every step.
Reasons You'll Love Zendesk Enterprise
- Our solution is built to support your internal growth, rising ticket volumes, and expanding customer communication channels.
- Provide visibility and engage your entire company in the support process with unlimited internal use "light agents" at no additional charge
- Eliminate repetitive tasks and accelerate issue resolution by automating common business rules, workflows, and customer responses
- Expand your service offering by implementing integrated, multi-channel support including email, web, social media, live chat and more
- The flexibility of our solution allows you to design your help desk according to your organization's current and evolving needs.
- Seamlessly integrate Zendesk into your existing web presence with custom branding and localization
- Easily setup and manage users and protect sensitive information by creating custom agent roles with different permission levels
- Maintain a unique customer experience for each of your various brands while your support agents work from a central help desk environment
- Reporting & Analytics
- Comprehensive reporting and analytics that are updated hourly, including more than 20 out-of-the-box reports and dashboards, enabling you to efficiently measure team and individual productivity, alongside customer trends.
- Report on the metrics that matter to you and your business with up to 200 custom fields
- Quickly gain insight into all aspects of your support organization with our at-a-glance analysis of trending metrics, agent performance, resolution times, unsolved tickets, time-of-day metrics, customer satisfaction ratings and more
- Share business insights and integrate analytic data with other systems through our robust API or easy export of your data to CSV or XML
- Ensure no issue slips through the cracks with our business rules analysis tools
- Zendesk Enterprise provides the highest level of security to help ensure that your organization's information is safe.
- Leverage existing infrastructure through our single sign-on support including Active Directory, SAML, Google, Facebook, Twitter and OpenID
- Control system access by limiting logins to specific IP addresses
- Meet compliance standards and track all customer communications with our email archive feature
- Track critical changes to your Zendesk, such as user management and changes to global password policy with audit logs
- The system was built from the beginning as an open platform capable of working with and fitting into your existing and future tools and processes.
- Access Zendesk no matter where you are with our mobile solutions for iPad, iPhone, Android, BlackBerry, and Windows Phone
- Plug Zendesk into your existing infrastructure using our out-of-the-box integrations with more than 80 leading business applications such as Salesforce.com, SugarCRM, Atlassian JIRA, and Google Analytics
- Monitor and proactively respond to customer support issues on Facebook and Twitter
- Extend the solution, build custom applications, or integrate additional tools with our open API
Zendesk has always recognized that support organizations of all sizes have different needs for their help desks. With the Enterprise plan, we have delivered a solution that meets the challenges of our largest and most sophisticated clients.
Get your trial started today! Call or email us to upgrade your trial to the Enterprise plan.