Extend the collaborative power of team chat, project management, and CRM tools from 37signals by adding Zendesk to the mix – solving tickets faster and delighting your customers.
Complete integration with 37signals products means even better ticket management and improved case resolution. Get a complete view of your customers or prospects with Highrise, send a ticket to a project with Basecamp, or chat in real-time with other agents about a particular ticket using Campfire. Awesome customer service has never been so easy.
Haiku Learning Systems Loves It
The Zendesk Highrise widget has made our approach to communicating with customers and prospects much more collaborative. Our agents can add notes or a new profile in Highrise straight from Zendesk, where they spend most of their day. And our sales team has immediate insight into any customer service issues affecting a customer or prospect before picking up the phone to call them – arming them with the information they need to close the deal.
Keep track of all your contacts. Every individual has their own unique page where you and your team can collaborate and share notes, add tasks, and most importantly, close deals. Add the Highrise widget to ticket pages, enabling support agents to see that contact’s Highrise information in-context, including Twitter handle, phone number, and more. Agents can add a profile, or even notes to contacts in Highrise from within Zendesk, giving your sales and marketing teams complete visibility into customer service cases. Learn more about setting up and using our Highrise widget.
Collaboration and engagement is key to having projects go as planned. Encouraging open discussion and sharing of issues, ideas, and content is made easy with Basecamp. No need to copy and paste from communications in Zendesk to Basecamp. It’s fully automated. Make it easy for agents to raise feedback about a project being worked, without having to disrupt the support workflow. Learn more about setting up and using our Basecamp integration .
Group chat and collaboration without having to be in the same room, or country for that matter. No annoying software to install or IT super skills to master, just simple live group chat. Prevent your support staff from operating in a silo. Collaborating with other teams on customer issues means better external communication and happier customers. The Campfire widget allows any agent to launch straight into Campfire from anywhere in Zendesk without any hassle. Learn more about adding our Campfire widget to your help desk.