Your business is expanding around the world, and so is your customer base. But no matter how diverse your customers become, your team needs to be on the same page as your customers and be ready to provide them with great customer service in their preferred language. With Zendesk’s multi-language features, there are no international boundaries to your customer support.
Zoosk loves it
“We provide support in five languages. Zendesk automatically filters tickets for our agents based on the languages they speak and the technical issues they’re most adept at addressing.”
Take your support global
Support your customers in over 40 languages. For your customers, you can provide a completely localized Help Center or 1:1 support across any channel in their preferred language. For your multilingual support team, the agent interface is available in 14 languages—German, French, Japanese, Portuguese, English, English (UK), Spanish, Italian, Dutch, Danish, Russian, Simplified Chinese, Traditional Chinese, and Korean.
Automated multilingual content
Easily manage all your multi-language communication with Zendesk’s Dynamic Content feature. Dynamic Content allows for the creation of automated responses that can be delivered to customers based on their language preferences. It also helps make managing all your multilingual content easier by marking a language version as out-of-date when you make any change to the default language content.
Smart language detection
Know your customer’s preferred language before you even say hello. Zendesk can automatically detect and set the language preference of your customers. You can also create workflows to automatically route tickets to the right agents supporting those languages–improving ticket response and resolution times and ensuring customer satisfaction.
What our customers are saying
“Zendesk’s Dynamic Content has helped us to streamline our global support. Now, we can not only set up workflows to automatically assign tickets to the right agent based on language, but also respond to a ticket in any language we support with just one macro.”
“One of the core reasons we went for Zendesk was their multilingual capabilities. We could begin with only a few agents and add people as we go along, but multi-language support had to be in place from the get-go.”