Let’s face it – providing amazing customer service isn’t solely the responsibility of your support agents; delighting your customers should be part of everyone’s job. Enter Zendesk for Yammer, making customer service in your company more social and transparent, providing visibility for all employees. Support ticket updates appear in your Yammer Activity Stream, giving everyone insight into not only ticket volumes and issues that may require their assistance, but customer satisfaction, too – resulting in faster resolution times, and happier customers.
Interphase Systems Loves It
Zendesk enables us to link our clients, our support and account management teams, and even our executive teams in a way that fosters what we call “Unified Customer Care”. The Zendesk for Yammer integration took only 5 minutes to set up, and is one of the simplest we’ve seen. Now that our staff can see important user and ticket activity in their own Activity Stream in real-time, we have only improved our optics and response times.
Share the voice of the customer
With Zendesk for Yammer, your Yammer Activity Stream is updated with every ticket that’s created, making it easy for your entire organization to get a glimpse of what the customers are saying. Anyone in your company can see in real-time if there’s a problem needing attention – and respond to it before it becomes a larger issue affecting even more customers.
Show Off Your Service Swagger
Updates are also pushed to Yammer when a customer satisfaction rating is added to a ticket. Just like the SportsCenter highlights on ESPN, everyone can see and understand at a glance how many tickets you’re dealing with each day, and how awesome your customers think you are.
Turn critics into loyal customers
Nothing soothes an angry customer like an immediate resolution, and that’s why identifying high priority tickets is so crucial. Satisfaction ratings in your Activity Stream also provide transparency into dissatisfied customers, enabling everyone from executives to account or product managers to jump in and help you turn that frown upside-down.