With Natalie Petouhoff
The ability to provide great customer experiences isn't new, but thanks to social media your customers are now more connected than ever. If they complain about their experience via social media, thousands or even millions of people can see how your company responds. We call this the Witness FactorTM, and it’s driving significant change in customer service. These new, open interactions between companies and their customers, as well as customer-to-customer, are driving significant change in customer customer service.
Watch this 1-hour webinar where Dr. Natalie Petouhoff walks you through the 7 steps for building a better customer experience in the social age, enabling agents and managers alike to create a strategy, justify the plan to upper management, and calculate the ROI (return on investment) of your initiatives.
Dr. Natalie Petouhoff is a business strategist and a futurist, who has spent her career learning about how businesses interact with their customers and their employees. She provides companies with the best way to create environments that foster loyalty, motivation and innovation. Dr. Natalie is the author of business books, articles, white papers, and research on customer service, CRM, and contact centers. Her research has been highlighted in cover stories in business publications such as BusinessWeek, the New York Times, and USA Today, as well as in technical publications such as CIO Magazine, ZDNet, CRM Magazine, Pepper and Rogers 1-to-1 Magazine, InfoWorld, ITWorld, and DestinationCRM.