What Airbnb learned while rapidly scaling their customer service

With Jessica Semaan

Customer service is a lot like a romantic relationship – you have to nurture the relationship, make sure your partner feels heard, and make sure they feel valued and loved, and growing your support organization can definitely be a labor of love.

Join us for this live 45-minute webinar where Jessica Semaan will share the the five lessons that Airbnb learned while scaling their customer service organization from several agents to over 200 in just one year.

Jessica’s passion about service excellence lead her to join Airbnb over a year ago and work on scaling its organization from tens of support members to over 200. In her free time, Jessica co-founded 11Empowered, a giving circle that invests in and supports women empowerment-focused NGOs. She is also an avid salsa dancer and writer.

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