Search

Your zendesk contains a unified search interface for users, groups, organizations, tickets and topics, and offers a wide range of search parameters.

You can use all available search parameters in your REST search, e.g.:

  • type:user company.com (search for users from a specific domain)
  • printer fire assignee:alexander
  • assignee:none
  • requester:me@zendesk.com
  • submitter:“Joe Doe”
  • group:support
  • group:none
  • status:solved
  • priority>normal
  • tags:printer

Note that your help desk is indexed every 15 minutes. I.e. you might see a delay in the contents of the index.

More search information

Sorting

You can sort and order your search results. Supported values are:

  • sort:asc
  • sort:desc
  • order_by:priority
  • order_by:status
  • order_by:ticket_type
  • order_by:updated_at
  • order_by:created_at

Note that have to use both terms to get correct results I.e. “order_by:created_at sort:desc” or ”order_by:updated_at sort:asc”.

List

GET /search.xml?query=#{query term}
Returns all assets matching the query. The list is paginated using offsets. If 15 elements are returned (the page limit), use ?page=2 to check for the next 15 and so on.

Response

Status: 200

<records count="342">
  <record>
    ...
  </record>
  <record>
    ...
  </record>
</records>