Here you'll find step-by-step videos and documentation to guide you through the basic features.
Recorded demo. Review of navigation and basic features: login, dashboard, views, search, reporting, administrative panel.
Top-level review of working with tickets in Zendesk including how tickets are organized, assigned, and solved.
Top-level review of working with email in Zendesk including what it looks like when an email becomes a ticket and personalizing email settings.
Top-level review of adding users to Zendesk including the answer to "What is an agent?", details on the end-user default, and how to set roles such as agent or administrator.
Top-level review of using and creating triggers. Triggers are business rules you define that run immediately after tickets are created or updated. Triggers can significantly streamline workflow.
Recorded demo. Review of customer examples, types of content, tags, creating categories, forums & articles, and branding of your portal.
Core Concepts: Zendesk Terminology
"What is a ...?"
Find out here.
Getting Started with Email
Configure and customize your email channel.
Table of Contents: More Getting Started Information
Detailed articles walk you through solving a ticket, branding, adding agents and more!
Community Questions & Answers
Search for answers or ask your own questions.