Capture the Definitive Business Metric: Customer Satisfaction
With
Every business measures its success by tracking a variety of metrics, from opportunities and sales to revenue and expenses. But there is one metric that holds the key to the future of every business – customer satisfaction. Now, with Zendesk, your company can capture this business metric.
Listen to Roxana Siu, Product Marketing Manager, and Kate Hobbie, Director of Customer Support, discuss Zendesk’s new business metric: Customer Satisfaction Ratings.
In less than an hour, you will learn:
- Why it is important to collect customer satisfaction
- Live product demo of this feature
- Best practices and managerial benefits of this customer support feature
Ideal for: Zendesk customers
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
