GoodData
With
Do you know how your agents are performing and how many customer support tickets have gone through your Zendesk this month? Gain better business insight into the performance of your support team with the new release of GoodData for Zendesk. Now, you can take your reporting to the next level and measure key metrics such as time to first response, requester wait time, and ticket solved within first response. Learn how to further customize this data based on business hours so you can better track your SLAs or calculate resolution times during working hours only.
Listen to Sam Boonin, Vice President of Products and Marketing at GoodData, demonstrate how to take full advantage of the additional data and new features.
In less than an hour, you will see how to:
* Use the integration to better understand what’s going on in your Zendesk account
* View new data including first reply time, first resolution time and agent replies
* Customize reports about your tickets based on business hours
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
