Today’s IT Support
With
Before you can “Love your Help Desk” you have to understand it. Every department and industry uses terms from a broad vocabulary set: Help Desk, Support Desk, IT Customer Service, Call Centers, Agents, Operators, Level 1, CSR, FCR, ITIL, the list continues to fill, every day in every part of the world. When and where did the tribes of support get separated and what will tomorrow’s “help desk” look like.
Listen to ServiceSphere’s award winning speaker Chris Dancy for an event that will redefine not only your use of technology in support but also the very future of support itself.
Chris Dancy discusses:
- The different types of support
- The different roles that a support professional plays with customers, clients, end users.
- The history and future of IT support
- How and when you know you are in the wrong support role
- What skills will support professionals need to develop in the next 18-36 months
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
