Webinar

Today’s IT Support

with Chris Dancy

Before you can “Love your Help Desk” you have to understand it. Every department and industry uses terms from a broad vocabulary set: Help Desk, Support Desk, IT Customer Service, Call Centers, Agents, Operators, Level 1, CSR, FCR, ITIL, the list continues to fill, every day in every part of the world. When and where did the tribes of support get separated and what will tomorrow’s “help desk” look like.
 
Listen to ServiceSphere’s award winning speaker Chris Dancy for an event that will redefine not only your use of technology in support but also the very future of support itself.
 
Chris Dancy discusses:
 
- The different types of support
- The different roles that a support professional plays with customers, clients, end users.
- The history and future of IT support
- How and when you know you are in the wrong support role
- What skills will support professionals need to develop in the next 18-36 months

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