Zendesk Voice
With Roxana Siu, Product Marketing Manager & Steven Yan, Product Manager
Phone is still the preferred, and most efficient, support channel for many customers. However, implementing a traditional, on premise, call center within a company is often complicated and sometimes cost-prohibitive. Fortunately, there is now a simple solution to this problem.
With Zendesk Voice, you are able to setup your phone support solution and start helping customers in a matter of minutes. Not only will you have a fully functional call center without investing thousands of dollars, but also all of your support phone calls will be recorded and added to a Zendesk ticket, to ensure that nothing falls through the cracks.
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
