One Person Just Told 500,000 People that Your Business Sucks!
With
A Conversation about the New Rules of Customer Service with Peter Shankman
Original Air Date: Jan. 19th
The world of customer service feels like it is changing at the speed of light. The tools we use and the rules we follow to engage with our customers are constantly evolving. In particular, social media with its worldwide visibility and real-time nature is changing the game in dramatic fashion.
As business leaders and customer service professionals, how do we keep up with these changes? What are the new rules of engagement this landscape is creating? Is social media a necessity, and if so, how do we get started? And even with all these new changes, do the fundamental principles of customer service we grew up with still hold true?
Join us for a conversation with Peter Shankman, a leading voice in customer service related topics.
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
