Salesforce
With
Original Webinar Date: April 29th, 2010
Close the customer loop from sales to support with the new and improved Salesforce integration application. Keep your sales team up-to-date on any support related activity by viewing the Zendesk tickets that matter the most.
In less than an hour, you will:
- Learn how to setup the integration
- Preview the Zendesk Ticket View in Salesforce
- Hear SlideRocket’s best practices
The Zendesk Ticket View application is available now on Force.com AppExchange for Salesforce Enterprise and Unlimited Edition organizations, with Professional Edition support forthcoming. We encourage you to get started and close your customer loop today!
Salesforce webinar slides
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
