Secrets of building 21st-century customer loyalty
With
Building an exceptional customer service experience for today’s breed of customers
Original air date: Nov 30th
If you need to know what it takes to build true customer loyalty among today’s digitally connected customers–and why your current way of working is falling flat– this webinar is a necessity. Secrets of building 21st-century customer loyalty lays it all out for you and provides step by step solutions for building sustainable, profitable customer loyalty and giving exceptional customer service in today’s changed world of commerce. Whether your business exists in physical space, is exclusively e-commerce, or is a hybrid of both, you’ll find here how to serve today’s crop of customers–in a way that brings you true loyalty and an enhanced bottom line.
Cutting edge #1 bestselling author, hands-on entrepreneur, and renowned thought leader Micah Solomon explains brilliantly—and often humorously—how to engage with, sell to, and serve today’s digitally informed customers, a challenge requiring intimate knowledge of today’s technological and communications reality married to the timeless secrets of extraordinary customer service.
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce