SugarCRM
With
Original Air Date: June 14, 2011
The key to a thriving business is creating a growing pool of happy and loyal customers. To achieve this, many businesses are establishing a customer-centric vision and tactical strategy in order to provide exceptional customer experience. Therefore, it is imperative that companies closely track all of their customer interactions throughout the customer lifecycle. Register for this webcast to learn more about the benefits and best practices for integrating SugarCRM with Zendesk help desk software, along with how quickly you can get both platforms to work together.
Speakers: Jason Nassi, SugarCRM
What we’ll be covering:
- SugarCRM introduction
- How to connect SugarCRM and Zendesk together
- What data you can view from both systems
Ideal for: Sales managers who need better visibility into customer interactions with the help desk. Support managers who need better visibility into what Sales knows about the customer.
Duration: 1 hour
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
