Webinar

The Apple Experience: Secrets to insanely great customer loyalty

Array with Carmine Gallo

The Apple Store is the most profitable retailer on the planet. It boasts the highest revenue per square foot of any retail store, averages more than 20,000 visitors a week and consistently earns accolades for its customer service.

Watch this on-demand webinar where Carmine Gallo, author of The Apple Experience, will lift the curtain behind Apple’s stunning success in retail to show anyone how to run any business the Apple way. Carmine Gallo will break down Apple’s customer-centric model to provide an action plan with three distinct areas of focus for anyone responsible for delivering exceptional customer service.

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Carmine Gallo is a communication skills coach for some of the world's most admired brands. He is a former vice president for a global, top-ten public relations firm and a former journalist for CNN and CBS. Currently Gallo writes about leadership, communications, and innovation for several publications including Forbes. He’s been featured in Success magazine, The New York Times, the Wall Street Journal, and Investor’s Business Daily. Carmine has written several internally bestselling books including The Presentation Secrets of Steve Jobsand The Innovation Secrets of Steve Jobs. His books have been endorsed by such luminaries as Starbucks CEO Howard Schultz, Salesforce founder Marc Benioff, former Apple evangelist Guy Kawasaki, and the CEO of Zappos, Tony Hsieh. Carmine’s new book, The Apple Experience, features the insights he’s learned from Apple's iconic visionary as well as other leaders who have re-imagined and reinvented their brands.