Original air date: June 21, 2011
Businesses do not run in a vacuum. With Zendesk Ticket Sharing, easily engage your business partners into your support interactions, by sharing tickets with other Zendesk accounts. Ensure your customers get the best possible answer in a timely manner, and allow your support agents to be more productive by focusing on their area of expertise.
Join Jake Holman and Roxana Siu as they introduce this new capability to share tickets across Zendesk accounts.
- What is Ticket Sharing and what are the benefits
- How to start sharing tickets with other Zendesk accounts
Ideal for: Zendesk customers
Time: 1 hour