Ticket Sharing
With
Original air date: June 21, 2011
Businesses do not run in a vacuum. With Zendesk Ticket Sharing, easily engage your business partners into your support interactions, by sharing tickets with other Zendesk accounts. Ensure your customers get the best possible answer in a timely manner, and allow your support agents to be more productive by focusing on their area of expertise.
Join Jake Holman and Roxana Siu as they introduce this new capability to share tickets across Zendesk accounts.
- What is Ticket Sharing and what are the benefits
- How to start sharing tickets with other Zendesk accounts
Ideal for: Zendesk customers
Time: 1 hour
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
