Troubleshooting Triggers
With
Original air date: July 14, 2011
Do you want to learn how to control when requesters and assignees get notified via email? Do you want to customize your workflow and build a Zendesk that allows you to drill into your customer requests on a deeper level? Its not magic, its your Triggers & mail notifications tab. See how easy it is to master (and troubleshoot) one of the most powerful and effective features within Zendesk:
In less than an hour, you will learn:
- the ins and outs of the essential Triggers that make your Zendesk work
- how to integrate custom Triggers that can make your job easier
- how to troubleshoot and diagnose notification failures (and user errors)
Ideal for: Anyone that plans on touching the Triggers tab
Time: 1 hour
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
