Troubleshooting Triggers

with Matt Heroux

Original air date: July 14, 2011

Do you want to learn how to control when requesters and assignees get notified via email? Do you want to customize your workflow and build a Zendesk that allows you to drill into your customer requests on a deeper level? Its not magic, its your Triggers & mail notifications tab. See how easy it is to master (and troubleshoot) one of the most powerful and effective features within Zendesk:

In less than an hour, you will learn:

- the ins and outs of the essential Triggers that make your Zendesk work
- how to integrate custom Triggers that can make your job easier
- how to troubleshoot and diagnose notification failures (and user errors)

Ideal for: Anyone that plans on touching the Triggers tab
Time: 1 hour