Turning difficult moments into positive customer experiences
Array with Kate Nasser
Original air date Sept 25th
Spotting and adapting to customer’s attitudes can be one of the most powerful tools an agent can have. The good news is that no matter how tough the moment or the customer, you have the power to deliver consistently superior service.
Watch this live 1-hour webinar, where customer experience master and The People-Skills Coach™, Kate Nasser, shares not just actionable tips for turning a potentially bad customer interaction into a positive experience, but also her foolproof method for staying both objective and caring when dealing with an upset customer.
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