What Airbnb learned while rapidly scaling their customer service

with Jessica Semaan

Customer service is a lot like a romantic relationship – you have to nurture the relationship, make sure your partner feels heard, and make sure they feel valued and loved, and growing your support organization can definitely be a labor of love.

Watch this 45-minute webinar where Jessica Semaan will share the the five lessons that Airbnb learned while scaling their customer service organization from several agents to over 200 in just one year.