JIRA
With
Original air date: November 10, 2011
Atlassian’s JIRA is the leading bug tracking, issue tracking and project management tool that allows you to deliver software on-time.
The integration allows any support organization to integrate their Zendesk with their engineering department’s bug tracking application. This means that Zendesk tickets and JIRA issues become part of the same system, enabling engineers to report back to the help desk on progress resolving product issues. In turn, help desk support people can keep customers abreast of progress. And informed customers mean happier customers!
Join us as JD Peterson, Vice President of Product Marketing, at Zendesk and Kyle Miller, Product Marketing Manager, at Atlassian, talk about:
- Zendesk and Atlassian/JIRA overview
- The Zendesk for JIRA integration
- Live Demo
Ideal for: Anybody that needs a bug tracking solution with their help desk
Duration: 1 hour
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
