Zendesk for Twitter 2.0
With
As more and more consumers turn to Twitter to express their woes about brands and customer service, how does your company keep an eye on the social network to monitor and respond to these conversations and complaints? Join us as we discuss the new Zendesk-Twitter integration where users can feed tweets into business workflows and turn Twitter into a value-add channel for customer engagement.
In this session, you will learn how to:
- Embrace Twitter in your existing service and support operations
- Keep your tweets business relevant
- Get started with Zendesk for Twitter
Ideal for: Customers new to Zendesk for Twitter.
RECORDED WEBINARS
- Getting Started
- Customizing Zendesk to Work for You
- 6 Surefire Tips to Retain & Grow Customers
- The Secret Formula for Customer Satisfaction
- Why Mobile
- Best Practices for Running a Global Help Desk
- Zendesk Voice Best Practices
- Building your Knowledge Base
- Zendesk Voice
- Using Analytics
- Zendesk’s Enterprise Plan
- Ticket Sharing
- Troubleshooting Triggers
- Today’s IT Support
- CSS in Zendesk
- Capture the Definitive Business Metric: Customer Satisfaction
- Why Zendesk?
- Zen Masters
- What’s the Secret to Providing a World-Class Customer Experience
- I Love You More Than My Dog
- The Cult of the Customer – Turning Customers into Evangelists
- The Zappos Experience
- One Person Just Told 500,000 People that Your Business Sucks!
- Think mobile, act social…customer service gets off the camel
- Secrets of building 21st-century customer loyalty
- Integrations
- LiveChat
- JIRA
- MindTouch Integration
- SugarCRM
- LogMeIn
- GoodData
- Salesforce
