Zendesk Voice is a fast, easy way to incorporate a professional call center into your existing Zendesk account. Now, as soon as a call arrives, not only is a ticket created immediately, you may also know who is calling, and if there are an other open tickets. When a voicemail from an end user arrives, be alerted immediately, and route those to a specific agent.
In short, Zendesk Voice allows for a quick setup and low cost option to expanding your customer service options. Let the power of a new Zendesk channel provide you seamless integration in providing advanced support to your customers. Now that you have setup Zendesk to provide easy customer support over the telephone, what is the best way to handle inbound calls?
On this webinar Aaron Pewtherer, Customer Advocate at Zendesk, and Jon Dale, Co-Founder at Moolala, will discuss several scenarios on ways to answers calls. These include:
- Creating end-user profiles on the fly
- Merging calls into an existing profile
- When to merge voicemails and phone calls into an existing ticket
- Best practices for Admins, business rules, reporting and Enterprise users
Ideal for: People using and trying out Voice
Duration: 1 hour