Working with your help desk

Day-to-day operations

Tickets | Views | Macros | Knowledge | Community | Search

Setup & configuration

Workflow | Branding | Users | Customers | ITIL | Tagging

Getting data in and out

Population | Email | Reporting | APIs | Time Tracking

Your Help Desk, Your Brand

You're able to customize a Zendesk help desk in a variety of ways. You can customize the support email address and web site address to an address in your domain. The html email template used for all communication is fully customizable.

And welcome messages, notifications, colors and logos are all customizable to follow your own brand and design.