Engage Your End-users

When an end-user accesses the help desk, he can check up on his requests and access the community.

• From the navigation menu he can submit new requests and check up on his current requests and submit updates.
• The front page contains important announcements, solutions and other information decided by you. Relevant and pinned information from the community forums.
• There's a welcome message that can be customized to present e.g. your help desk contact information and opening hours.
• You can set up as many forums as you like and name them following your own conventions. Forums can be private or public, and you decide if they are commentable or not.
• All forum content is full text searchable. Forum topics can carry attachments and be rich text formatted. Topics are cross-related via tags.
• Work space real estate is reserved for widgets and mash-ups - tie in your legacy data or public web services.