An Inside Look Into How Groupon Does Support

Groupon is one of the most impressive business stories in recent memory with its explosive growth in customers and revenue. On average, Groupon’s customer support agents field 15,000 tickets per day. Download this whitepaper to learn how Groupon was able to quickly set up their customer support department to keep its 25 million+ customer base happy using Zendesk.

• How to Conquer Your Fear of Phone Support
• Creating Service Desk Metrics
• Top 10 Metrics to Monitor the Health of Your Help Desk
• Managing the Customer Service Revolution
• How To Move Beyond Email to a Help Desk System
• Best Practices for Measuring Help Desk Performance
• Help Desk In A Day
• How To Support Your Customers with Twitter
• Saas Help Desk Software: Your 6 Requirements
• Guide to Multi-Channel Customer Support
• Zendesk for Salesforce: An Integration Guide
• Selecting Help Desk Software for the Enterprise
• Guide to Customizing and Integrating Your Zendesk