Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Go all in on messaging
Cue the confetti—Zendesk messaging is here to help deliver rich conversational experiences that are connected across your web, mobile and social apps. It’s easy to automate and fast to scale for every customer need—and it’s all part of our new Zendesk Suite.
Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”
Win prospects over
Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. It’s kind of a big deal.
“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”
Customize your customer experience
Glowing just under the surface of Zendesk is a powerful force that lets you connect and understand all of your customer data. Plus, it’s flexible and customizable, so you can adapt to anything thrown your way. Zendesk Sunshine isn’t faster than a speeding bullet, but it’s close.
CX Trends 2021
New world, new CX
Last year, customer needs changed in a blink. Learn how your team can keep up.Read report
Speed + quality = agility
How leading CX orgs support customer-centric processes and drive business agility.Read more
New product offering
Introducing the Zendesk Suite
Our new all-in-one customer service solution is easy to use, convenient for customers, and scales with your business.Learn more
#1 in Digital Customer Service use case by
There’s more where that came from
- The complete guide to understanding customer service
- Zendesk update: staying safe and working for you
- 3 customer service metrics that matter
- Most important customer service objectives
- Understanding machine learning vs deep learning
- Transitioning to a remote workforce
- The impact of COVID-19 on CX
- 5 of the best knowledge management examples