Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Take a quick tour
The best way to learn about Zendesk is to experience it like a customer. See for yourself how Zendesk makes customer experience easy.
CX TRENDS 2023
What’s shaping CX today
Immersive customer experience is in. Dive into our latest research and learn how to get an edge in 2023.Get the report
REV UP YOUR ROI
Evaluate the ROI of Zendesk
We commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the ROI of deploying Zendesk.Download now
This is What’s New
Get this quarter's announcements, plus a recap of 2022's biggest product hits.Learn more
Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”
Win prospects over
Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.
“Our customers get a better experience because there are no silos of information, and that's resulted ultimately in more revenue and more deals closing.”
Get employees answers
Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.
“People kept using it, and kept giving raving, positive reviews – everyone from the account executives, brokers, and the B2B partners they supported…It was a good fit, so we started bringing in other groups to Zendesk.”
Customize your customer experience
Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“
“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“
“Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. Two years ago, she mentioned how a chatbot solution could help us automate straightforward conversations and leave more complex issues to the human support team. Fast-forward to today, and chatbot resolves 41% of our customer queries.“
There’s more where that came from
- How to provide great social media customer service
- What is customer experience? (And how to deliver great CX)
- 3 customer service metrics that matter
- Customer support: Definition, skills, importance, and tips
- What is a sales CRM?
- Sales process fundamentals
- Customer service definition, skills, and important qualities for 2022
- 5 of the best knowledge management examples