Aircall
Integrate all your phone calls and phone numbers smoothly into Zendesk
Free
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Aircall's Zendesk integration lets you integrate phone calls into your Zendesk experience.
Your Aircall app lets you manage as many phone numbers as you'd like (in 40 countries). You can make and receive calls from any of your numbers, and distribute calls easily across your support team.
Each teammate can follow up on calls to make sure all calls are attended.
When a call comes in, it rings on Aircall's Zendesk app of the teammates that are available. You can choose to have calls ring in sequence or simultaneously over your team, and each teammate can specify his/her working hours.
Missed calls and voicemails create automatically a ticket in Zendesk.
When a teammate opens a Zendesk contact, the Aircall app loads automatically the contact phone number so you can dial right away, from any of your Aircall numbers.
You need an Aircall account in order to use this app.
Sign up at https://aircall.io and follow this guide.
This App is available during the 14-day free trial and if you subscribe to a Premium or Entreprise plan.
App Details
