Geckoboard for Zendesk Chat

Live dashboards that boost the performance of your support team

Preview image of app
Preview image of app
Preview image of app

Geckoboard makes it easy to share live Zendesk metrics with your team, so they can see at a glance what needs nurturing, respond to problems in real time and be consistently awesome.

In minutes, anyone can create easy-to-understand dashboards using real-time data from Zendesk Chat, that keep your team up to speed with what’s going on right now and give the rest of the company visibility into your hard work. With Geckoboard it's easy to get eyes on the metrics that matter, by copying and pasting a link to your live dashboard, scheduling daily snapshots to Slack, or even displaying it on a TV or large screen in your workspace!

Focus on important metrics

With their heads down interacting with customers, it can be tough for agents to see how things going and make decisions about where they should spend their time. Geckoboard raises awareness of important metrics like current chat volume, missed chats, average wait time and CSAT, so your team can get a feel for what’s “normal,” decide what to focus on, and own the work without you needing to micromanage.

Prevent problems

Issues can often go unnoticed, but by using live dashboards to surface real time metrics, your team can see how busy things are at any given time, spot bottlenecks across all your Zendesk channels, and prevent problems before they get out of hand.

Stay energized

Viewing live metrics on a dashboard is a great way to motivate your team! With their performance on show, the whole team is inspired to raise the bar and makes it easy for them celebrate their successes.

Feel valued

Customer support teams work hard and deserve more recognition than they get. Displaying your dashboard on a TV is a great way to shine a light on the whole team’s contribution to the business and show the whole company what a difference they make.

"We always optimize where we can. Geckoboard helps us work better, faster and happier without having to add people to the team." - Cory Archer, Director of Support, Databank

"Having a top-down view gives individuals the ability to easily switch focus to where it’s needed most." - Joey Wheeler, Director of Client Services, Autoloop

"It’s bought the entire support organisation together." - Jodi Miller, Director of Customer Service, PayByPhone

Key features

  • Easily build great-looking TV dashboards using live data from Zendesk Chat, with an intuitive interface anyone can use
  • View Chat metrics alongside real-time metrics from Zendesk Support, Zendesk Talk and 60+ other services using our code-free integrations
  • Give visibility to important metrics like ticket and chat volume, missed chats, chats by tag, average wait time, CSAT and more
  • Powerful filters help visualize data for specific departments, agents, and more
  • Easy-to-interpret visualizations make it a breeze for teams to understand current performance in a glance
  • Effortlessly display your dashboard on a large screen or TV using a Chromebit, Chromebox or micro-PC (sold seperately)
  • Tailor the look and feel of your dashboards to match your company brand (or office decor!)
  • Flexible plans to fit all budgets
  • Try completely free for 30 days, no credit card required

Visit www.geckoboard.com/customer-support-dashboards/ to get started!

App details

Works with
Live Chat and Messaging
Price (USD)

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